Last Updated: June 27, 2026

Welcome to Wickora. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or purchase our products.

About Wickora

Wickora is an online retailer specializing in handcrafted soy candles, personalized candles, home fragrance products, and decorative candle gifts.

We strive to provide accurate product information, secure shopping, and reliable customer service for every order.

Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or the legal age of majority in your jurisdiction.
  • You have the legal authority to enter into a binding agreement.
  • The information you provide is accurate and complete.

Products

All products displayed on our website are subject to availability.

Because many of our candles are handcrafted, slight variations in color, scent, wax texture, decorative elements, or packaging may occur. These natural variations do not constitute product defects.

We make every reasonable effort to accurately display product descriptions and images; however, actual colors and appearances may vary depending on your device or screen settings.

Pricing

All prices displayed on our website are shown in the selected currency at checkout unless otherwise stated.

Prices, promotions, and product availability may change without prior notice.

Although we strive for accuracy, pricing errors may occasionally occur. If an error is identified after an order has been placed, we reserve the right to cancel the order and issue a full refund.

Orders

By placing an order, you agree that:

  • All information submitted is accurate.
  • You are authorized to use the selected payment method.
  • Your order is subject to acceptance by Wickora.

We reserve the right to decline or cancel any order for reasons including, but not limited to:

  • Suspected fraud
  • Payment authorization failure
  • Pricing or inventory errors
  • Violation of these Terms
  • Compliance with applicable laws

If your order is cancelled after payment has been received, a refund will be issued using the original payment method.

Personalized Products

Personalized and custom-made products are created according to the information provided by the customer.

Customers are responsible for reviewing all spelling, dates, names, and customization details before submitting an order.

Wickora is not responsible for errors resulting from incorrect information supplied during checkout.

Payment

Payments are securely processed through trusted third-party payment providers.

Wickora does not store complete payment card information.

Orders will only enter production after payment has been successfully authorized.

Shipping

Shipping times, delivery estimates, and shipping responsibilities are described in our Shipping Policy.

Delivery dates are estimates and are not guaranteed.

Wickora is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or events beyond our reasonable control.

Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Intellectual Property

All content on this website, including but not limited to:

  • Product designs
  • Logos
  • Images
  • Graphics
  • Text
  • Product descriptions
  • Website layout
  • Branding

is the property of Wickora or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to interfere with website security.
  • Upload malicious software or harmful code.
  • Misrepresent your identity.
  • Submit false or fraudulent orders.
  • Use automated tools to disrupt website functionality.

Violation of these Terms may result in suspension or termination of access to our website.

Disclaimer of Warranties

Our products and services are provided on an “as available” and “as is” basis.

Except as required by applicable law, Wickora makes no express or implied warranties regarding uninterrupted website availability or error-free operation.

Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.

Limitation of Liability

To the fullest extent permitted by law, Wickora shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability for any claim relating to an order shall not exceed the amount paid for the applicable product(s), except where prohibited by law.

Indemnification

You agree to indemnify and hold Wickora harmless from any claims, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the website.
  • Your violation of these Terms.
  • Your violation of applicable laws or the rights of others.

Third-Party Links

Our website may contain links to third-party websites or services.

These websites operate independently, and Wickora is not responsible for their content, policies, or practices.

Accessing third-party websites is at your own risk.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, legal requirements, or website functionality.

The updated version will become effective immediately upon publication on this page.

Your continued use of our website constitutes acceptance of any revised Terms.

Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of the United States, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved through the appropriate courts or other lawful dispute resolution processes as permitted by applicable law.

Contact Information

Wickora LLC

Customer Support Email: [email protected]

Customer Service Phone: +1 (000) 000-0000

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Business Address:
123 Business Avenue, Suite 100
New York, NY 10001
United States

If you have any questions regarding these Terms of Service, please contact our customer support team. We are committed to providing a transparent, secure, and enjoyable shopping experience for every customer.