Last Updated: June 27, 2026

At Wickora, customer satisfaction is our priority. We take pride in creating high-quality handcrafted candles and home fragrance products. If you are not completely satisfied with your purchase, we’re here to help.

Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

We accept returns for eligible items within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging whenever possible.
  • Include all accessories and promotional items received with the order.
  • Be accompanied by proof of purchase or your order number.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made candles.
  • Custom text or engraved products.
  • Wedding favors and event-specific custom orders.
  • Clearance or final sale items.
  • Gift cards.
  • Products showing signs of use or misuse.

If you have questions about your order before purchasing, please contact our support team.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Photos of the damaged item.
  • Photos of the shipping packaging.
  • A brief description of the problem.

After reviewing your request, we may offer a replacement, store credit, partial refund, or full refund depending on the circumstances.

How to Start a Return

To request a return, please contact our customer support team before sending any items back.

Please include:

  • Order Number
  • Full Name
  • Email Address
  • Reason for Return
  • Photos (if applicable)

Our team will review your request and provide return instructions if your return is approved.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Wickora cannot guarantee receipt of returned packages without tracking.

Original shipping charges are generally non-refundable unless required by applicable law.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow:

  • 2–5 business days for inspection.
  • 5–10 business days for your financial institution to process the refund, depending on your payment provider.

Refund timing may vary depending on your bank or credit card issuer.

Partial Refunds

In certain situations, a partial refund may be issued, including:

  • Items returned with minor signs of handling.
  • Products returned without original packaging.
  • Orders missing non-essential components.
  • Returns requested outside the standard return window but approved at our discretion.

Order Cancellations

Orders may be cancelled before they enter production or shipment.

Because many of our candles are handmade or personalized shortly after an order is placed, cancellation requests cannot be guaranteed.

If your order has already been prepared or shipped, it may no longer be eligible for cancellation.

Personalized Products

Due to the customized nature of personalized products, we cannot accept returns or offer refunds for:

  • Personalized names.
  • Custom messages.
  • Custom designs.
  • Wedding favors.
  • Corporate gifts.
  • Event orders.

However, if your personalized item arrives damaged, defective, or contains an error caused by Wickora, we will work with you to provide an appropriate resolution.

Refused Deliveries

If an order is refused or returned because of an incorrect shipping address provided by the customer, any applicable shipping fees, return shipping charges, customs fees, or carrier costs may be deducted from the eligible refund amount.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different item, we recommend requesting a return (if eligible) and placing a new order separately.

Fraud Prevention

To protect both our customers and our business, Wickora reserves the right to refuse refund requests that appear fraudulent, abusive, or inconsistent with this policy.

Contact Information

Wickora LLC

Customer Support Email: [email protected]

Customer Service Phone: +1 (000) 000-0000

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Business Address:
123 Business Avenue, Suite 100
New York, NY 10001
United States

If you have any questions regarding returns, refunds, or your order, please contact our customer support team. We’re committed to resolving concerns fairly, promptly, and professionally.