Shipping Policy

Last Updated: June 27, 2026

Thank you for shopping with Wickora.

We are committed to providing a reliable shipping experience for every customer. Our products are carefully handcrafted and inspected before shipment to ensure they meet our quality standards.

Please read the following Shipping Policy before placing an order.

Order Processing

All orders are processed after payment has been successfully authorized.

• Processing Time: 1–3 Business Days
• Personalized, made-to-order, or bulk orders may require additional preparation time.
• Orders are processed Monday through Friday, excluding U.S. federal holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Destinations

We currently ship throughout the United States and to selected international destinations.

If your country is unavailable during checkout, please contact our customer support team before placing your order.

Estimated Delivery Times

Estimated delivery times begin after order processing has been completed.

Delivery times are estimates only and may vary depending on carrier operations, customs processing, weather conditions, or peak holiday seasons.

Shipping Rates

Shipping costs are calculated automatically during checkout based on:

• Shipping destination
• Package weight
• Package dimensions
• Selected shipping method

Free shipping promotions may be available during selected campaigns.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Tracking updates may require 24–48 hours before becoming available through the shipping carrier.

Handmade & Personalized Products

Many Wickora products are handcrafted or personalized after an order is placed.

Additional production time may apply to:

• Personalized Candles
• Wedding Favors
• Bridal Shower Gifts
• Baby Shower Favors
• Corporate Gifts
• Bulk Orders
• Custom Fragrance Requests

For event orders, we recommend placing your order well in advance of your event date.

Shipping Delays

While we make every effort to ship orders on time, occasional delays may occur due to circumstances beyond our control, including:

• Carrier delays
• Severe weather
• Customs inspections
• High seasonal demand
• Natural disasters
• Incorrect shipping information

We appreciate your patience should these situations occur.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect or incomplete address is provided:

• Delivery may be delayed or returned by the carrier.
• Address changes cannot be guaranteed once an order has been shipped.
• Additional shipping charges may apply if reshipment is required.

If you notice an error, please contact us immediately after placing your order.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

• Order Number
• Photos of the damaged product
• Photos of the shipping packaging
• A brief description of the issue

If your tracking shows “Delivered” but you have not received your package, please first check with household members, neighbors, your building management, or the shipping carrier before contacting us.

Multiple Shipments

Orders containing multiple items may be shipped separately depending on inventory availability or fulfillment location.

If applicable, separate tracking information will be provided for each shipment.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Refused or Undeliverable Orders

If an order is refused by the recipient or returned because delivery could not be completed, any applicable return shipping fees, customs charges, or carrier fees may be deducted from any eligible refund.

Holiday Shipping

During holidays and major promotional periods, processing and shipping times may be longer than usual due to increased order volumes.

We recommend placing holiday orders early whenever possible.

Contact Information

Wickora LLC

Customer Support Email: [email protected]

Customer Service Phone: +1 (000) 000-0000

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Business Address:
123 Business Avenue, Suite 100
New York, NY 10001
United States

If you have any questions regarding shipping, delivery, or your order status, please don’t hesitate to contact our customer support team. We’re always happy to assist you.